Refund Policy

This Refund Policy applies to paid WP Media Plus subscriptions purchased on wpmediaplus.com (Personal, Freelancer, and Agency).

Contact: support@wpmediaplus.com · VAT IT05807520969

1. 14-day money-back window

If you are not satisfied with Pro, you may request a full refund within 14 days of the initial purchase of a new annual subscription, provided that:

• the request is sent to support@wpmediaplus.com from the email on the order/account; and
• you have not engaged in license abuse (for example sharing keys beyond your seat limit or chargebacks without contacting us first).

Approved refunds are issued to the original payment method via Stripe. After a refund, Pro entitlement ends and the license is deactivated.

2. Renewals

Renewal charges are generally non-refundable once processed. You can cancel auto-renewal anytime from Account → Billing (Stripe Customer Portal) so you are not charged for the next year.

3. Exceptions

Refunds are typically not available for:

• purchases older than 14 days (initial term);
• renewals after the renewal payment has been collected;
• issues caused by your hosting environment, third-party plugins/themes, or BYOK provider outages/costs;
• change of mind after substantial use of Pro beyond evaluation (we may still help — contact support).

4. Free edition

The Free edition of the plugin has no purchase price and is not eligible for monetary refunds.

5. How to request a refund

1. Email support@wpmediaplus.com with subject “Refund request”.
2. Include the account email, approximate purchase date, and license key or Stripe receipt if available.
3. We aim to respond within 2 business days.

6. Related policies

See also our Terms of Service and Privacy Policy.