Help
Support
Get help with WP Media Plus — documentation, account, licensing, and contact.
Last updated: October 10, 2026
We’re here to help with installation, licensing, billing, and product questions for WP Media Plus.
Documentation
Start with the User Guide (install, library, folders, AI, and settings). Release notes live on the Changelog.
Account & billing
- Manage licenses and activations
- Billing & invoices (Stripe Customer Portal)
- Refund Policy
Contact support
Use the contact form. Licensed customers: include your account email and license key when possible — we typically reply within 2 business days.
Before you write
- WordPress version, PHP version, and WP Media Plus version (Settings → or Plugins list)
- Whether the issue happens on Free or Pro, and with AI on or off
- Steps to reproduce and any relevant screenshots